Complaints procedure
Complaint Handling Regulations of Autograph Studio
These regulations are issued by the operator of the hair salon, trading company Autograph Studio s.r.o., located at Školská 12, 110 00 Prague 1.
Subject
These regulations govern the conditions, methods, and scope of client rights in the event of defective services provided by Autograph Studio s.r.o., located at Školská 12, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague, Company ID: 21531987, for defects in the provided hairdressing services or sold goods.
Filing Complaints
When filing a complaint, the client must provide their name, surname, address, the content of the complaint, and the desired method of resolution.
Processing Complaints
The hair salon operator must, after necessary examination of the actual circumstances, resolve the complaint immediately; in complex cases, within 3 working days. The complaint must be addressed without undue delay but no later than 30 days from the date the complaint was filed by the client, unless a longer period is agreed upon with the client.
Resolution of Complaints
In cases where the complaint is deemed fully or partially justified, its resolution includes free rectification of the defect in the provided service or, if possible, providing a replacement service or exchanging the goods. In cases where the complaint is deemed unjustified, the reasons for the denial will be communicated to the client in writing.
In other cases, the provisions of generally applicable legal acts, particularly the Civil Code and the Consumer Protection Act, shall apply.
These regulations are issued by the operator of the hair salon, trading company Autograph Studio s.r.o., located at Školská 12, 110 00 Prague 1.
Subject
These regulations govern the conditions, methods, and scope of client rights in the event of defective services provided by Autograph Studio s.r.o., located at Školská 12, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague, Company ID: 21531987, for defects in the provided hairdressing services or sold goods.
Filing Complaints
When filing a complaint, the client must provide their name, surname, address, the content of the complaint, and the desired method of resolution.
Processing Complaints
The hair salon operator must, after necessary examination of the actual circumstances, resolve the complaint immediately; in complex cases, within 3 working days. The complaint must be addressed without undue delay but no later than 30 days from the date the complaint was filed by the client, unless a longer period is agreed upon with the client.
Resolution of Complaints
In cases where the complaint is deemed fully or partially justified, its resolution includes free rectification of the defect in the provided service or, if possible, providing a replacement service or exchanging the goods. In cases where the complaint is deemed unjustified, the reasons for the denial will be communicated to the client in writing.
In other cases, the provisions of generally applicable legal acts, particularly the Civil Code and the Consumer Protection Act, shall apply.
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